Privacy policy

At Welface, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with applicable laws, including the Information Technology Act, 2000 and relevant Indian data protection regulations.

1. Information We Collect

We collect personal information when you:

  • Place an order

  • Subscribe to newsletters

  • Contact customer support

  • Browse our website

The information collected may include:

  • Name, email address, phone number, and delivery address

  • Payment details (handled securely via payment gateways)

  • Browsing data such as device type, IP address, and location

  • Preferences and feedback

2. How We Use Your Information

Your information is used to:

  • Process orders and deliver products

  • Communicate order status and offers

  • Improve our services and user experience

  • Respond to inquiries and customer support requests

  • Send promotional emails (with your consent)

3. Data Sharing

We do not sell your personal information to third parties. We may share your data with:

  • Courier partners for shipping purposes

  • Payment gateways for transaction processing

  • Service providers who assist us in running the website

All third parties are required to handle your data securely and only for the specified purpose.

4. Data Security

  • We implement encryption and other security measures to protect your information.

  • Payment details are processed via secure, PCI-compliant payment gateways.

  • However, we cannot guarantee absolute security and are not liable for data breaches beyond our control.

5. Your Rights

You have the right to:

  • Access and update your personal data

  • Opt-out of marketing communications

  • Request deletion of your data where applicable

  • Contact us at info@welface.in to exercise these rights

6. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. Details are explained in our Cookie Policy below.

7. Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Changes will be posted on the website, and continued use of our services implies consent to the updated policy.

Cookie Policy 

Our website uses cookies and similar tracking technologies to provide a better shopping experience, analyze site usage, and deliver personalized content. By using our website, you consent to the use of cookies as described below.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and interactions.

2. Types of Cookies We Use

  • Essential Cookies: Required for website functionality such as shopping cart management and user authentication.

  • Performance Cookies: Help us understand how visitors use the website so we can improve the experience.

  • Functional Cookies: Store user preferences like language or location settings.

  • Advertising Cookies: Help us display relevant ads and track marketing performance.

3. Managing Cookies

Most web browsers allow you to control or block cookies through settings. However, disabling certain cookies may affect website functionality.

4. Third-Party Cookies

We may use third-party services to collect information about your visit. These services operate under their own privacy policies.

5. Your Consent

By continuing to use our website, you agree to the placement and use of cookies as described in this policy.

6. Contact Us

If you have questions or concerns regarding cookies or your privacy, you can contact us at info@welface.in