Shipping policy

Thank you for shopping with us! We are dedicated to providing you with premium skincare products and ensuring they reach you safely and on time across India.

Order Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery Time

  • We offer standard shipping which delivered within 3–7 business days depending on your location.

  • We partner with third party logistic service providers (“Logistic Partner") in order to effectuate product shipping and delivery to you. We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any products purchased by you on the Website until such product is processed and successfully handed over to you by the Logistic Partner.

  • Delivery times may vary based on external factors such as weather conditions, courier delays, or address issues.

Shipping Charges

  • We reserve the right to charge or collect shipping fees on products from time to time. Shipping charges may vary based on the value of the product, type of product, area of delivery, payment mechanism, etc.  You agree that we are authorised to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner.  In the event we charge a shipping fee for the delivery of purchased products, such shipping fees will not be refunded by us pursuant to any return request raised by you.  However, we may make exceptions and refund the shipping fees in the event a defective, damaged, deficient or incorrect product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered.

  • A handling charge is applicable on all orders. You agree that the Logistic Partner is authorized to collect cash on our behalf for ‘Cash on Delivery’ orders.

Tracking Your Order

Incorrect or Incomplete Address

  • Please ensure that your shipping address is correct and complete at the time of order.

  • We are not responsible for delayed or undelivered packages caused by incorrect address information.

Lost or Damaged Packages

  • If your order is lost or damaged during shipping, please contact our Customer Support team at info@welface.in within 7 days of the expected delivery date.

  • We will assist you in resolving the issue, which may include reshipping the product or offering a refund, depending on the circumstances.

Important Notes

  • Some skincare products are sensitive to extreme temperatures. We recommend storing them as per the instructions provided.

  • During festive seasons or promotional sales, delivery times may be slightly extended.

  • You acknowledge and accept that the title and risk of all products ordered by you shall pass on to you upon the delivery of the purchased products to you. 

For any questions about shipping or delivery, feel free to contact us at info@welface.in . We’re always happy to help you!