Refund policy

We value your satisfaction and strive to provide the best service. Below are the terms regarding order return and refunds.

Eligibility: You may return products within 30 days of the delivery date.
Condition: Products must be unused, unopened, and in their original packaging to be eligible for a return.
Non-returnable items: For hygiene reasons, opened or used skincare products cannot be returned unless they are defective or damaged.

For Return assistance, please reach out to us at Call - 8107055669 or email -info@welface.in.

If your product arrives damaged or defective, please contact us within 7 days of receiving the order.
Provide a photo of the damaged product along with the order details.
We will either replace the item or offer a full refund, depending on availability and your preference.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days, and a credit will be applied to your original payment method.
Shipping fees are non-refundable unless the return is due to our error.

For Refund assistance, please reach out to us at Call - 8107055669 or email -info@welface.in.

If you wish to exchange a product, please follow the return process and place a new order for the desired item.

We recommend using a trackable shipping service for returns as we cannot guarantee that we will receive your returned item.
We reserve the right to deny a refund if the product is not returned in the required condition.

We at Welface value your satisfaction and strive to provide the best service. Below are the terms regarding order cancellations and refunds.

Cancellation Timeframe: Orders can be canceled within 24 hours of placing the order.
How to Cancel: Please contact our Customer Support team at info@welface.in with your order number before the order is processed.
Order Processing: Once an order has been shipped, it cannot be canceled. In such cases, please follow the return process after delivery.

To cancel your order (only applicable prior to shipping), please reach out to us at Call - 8107055669 or email -info@welface.in.

Eligibility: Refunds are processed for canceled orders or for items returned as per our Return Policy.
Processing Time: Approved refunds will be processed within 7–10 business days after the cancellation request is confirmed or the returned item is inspected.
Refund Method: The refunded amount will be credited back to the original payment method used at checkout.
Shipping Fees: Shipping charges are non-refundable unless the cancellation or return is due to our mistake (e.g., incorrect or defective product).

Customized or personalized skincare products, once processed or shipped, cannot be canceled or refunded unless they are defective or damaged upon arrival.

Contact Customer Support with your order details and reason for cancellation or refund.
If applicable, follow the return process for sending back the product.
Once we inspect the returned item, we will confirm and process the refund.

Refunds may take a few days to appear in your account depending on your bank or payment provider.
We are not responsible for delays caused by payment gateways or financial institutions.

For further assistance, please reach out to us at email -info@welface.in. We are happy to help!